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Returns & Exchange

You can return any item purchased on dudehk.com within 14 days of the delivery date. If the item is a damaged, defective, or incorrect product.

Here’s how:

1. Contact our customer service at info@dudehk.com or fill out the Contact Form on our website, with the information below:

  • Order Number
  • User Name
  • Reture Items

2. Make sure the merchandise you return is in its original condition, tags and packaging included.

You can choose to return the items to us via one of the following methods:

a. Drop off returns FOR FREE at any S.F. Express Service Centres or Stores across Hong Kong

i) Inform S.F. service staff that you wish to return items to The Dude Hong Kong office
ii) Fill in "Shipper's Information" on Airway Bill slip and tick "paid by receiver” 
iii) Please find details on S.F. Express locations and operating hours at the links below:
S.F. Store 
S.F. Service Centre 
All costs will be paid for by The Dude

b. Drop off returns directly to our shop

c. For International Orders

Please contact our customers service for return arrangment.

 

Return Address

G/F, 90 Fuk Wa Street, Sham Shui Po, Kowloon,  Hong Kong

 

Please retain all proof of postage or drop-off until we have confirmed by email that your refund has been processed. Once we have received your returned item(s) in an acceptable condition, a confirmation email will be sent to you when we completed the refund.